Returns Guide
JBicklesbee
Follow our step-by-step guide to making a return
Our Returns Policy
If you’re looking to request a return or replacement, we’re here to help!
Return eligibility, timeframes, and requirements vary depending on the type of product purchased. Please review the sections below for the specific policy that applies to your item.
To start a return request, please use our Returns Portal. This allows your return to be tracked and helps ensure your item is processed correctly.
You’ll need your order number (found in your confirmation emails) along with the email address, ZIP code, or phone number used at checkout.
Once your return request has been submitted, we’ll review the details provided and provide the next steps if your request is approved.
If you have any questions or need assistance, don’t hesitate to reach out—we’re happy to help!
Many of our products are made specifically for you after your order is placed. Because these items are produced on demand, we do not keep traditional inventory available for resale. For this reason, we do not accept returns for buyer's remorse, changes of mind, or ordering the wrong size or phone model.
Returns may be requested through our return portal for the following situations:
- Damaged or defective items
- Incorrect item received
- Approved fit or sizing issues
For damaged, defective, or incorrect items, photos and a description of the issue are required when submitting your return request.
For approved fit or sizing returns:
- Items must be unworn and unused
- Items must have no odors, stains, or visible signs of wear
- Original tags and packaging must be included when applicable
Once your return request has been submitted, we will review the information provided. If the return is approved, you will receive instructions for the next steps.
Approved returns may be subject to return shipping costs and a 10% restocking fee. These fees are waived for damaged, defective, or incorrect items.
Our Outdoorsman Books collection is fulfilled through trusted suppliers and shipped directly to you.
Due to the nature of our book fulfillment process, we do not accept returns for buyer's remorse, ordering the wrong item, or changes of mind.
Returns are only accepted for the following reasons:
- Damaged items
- Incorrect item received
To request a return, please submit your request through our return portal within 14 days of delivery. Photos of the item and a description of the issue are required for all damage or incorrect item claims.
Once your return request has been reviewed and approved, we will provide the next steps for returning the item. After the returned item is received and inspected, we will contact you regarding the outcome of your return.
Please do not send items back without an approved return request.
Our vintage outdoor goods are unique, one-of-a-kind items with their own history and character. We offer a 30-day return window from the date your item is delivered.
Returns can be requested through our return portal. To be eligible for a return:
- The item must be returned in the same condition it was received
- The item must not show additional wear, damage, or alterations
- All original accessories, tags, or packaging (when applicable) must be included
Once your return request is submitted, we will review the request and provide return instructions if approved.
After the item is received and inspected, we will process your refund or store credit based on the condition of the returned item.
Please note that vintage items may have natural signs of age, wear, or previous use. These characteristics are part of what makes each piece unique and are not considered defects when accurately represented in the product description and photos.
How Our Return Process Works
Determine Eligibility
Step 1
We're sorry there has been an issue with your order. We want to help make the process as smooth as possible.
Return eligibility depends on the type of product purchased. Please review the return policy section above for your item category.
If your item is damaged, defective, or you received the wrong item, please submit your request through our Returns Portal and include photos showing the issue.
For phone cases, please verify your phone model before requesting a return. If you received the wrong case from us, include a photo or screenshot showing your phone model so we can help resolve the issue.
Submit Your Return Request
Step 2
Use our Returns Portal to submit your return request. You will need your 4-digit order ID along with the email address, ZIP code, or phone number used at checkout.
During the return process, you will provide the reason for your request and any required photos or details.
Once your request has been reviewed and approved, you will receive instructions for the next steps.
Receive Return Instructions
Step 3
If your return request is approved, you will receive return instructions and a shipping label when applicable.
Please wait for return approval before sending any items back. Items returned without authorization may not be eligible for a refund or replacement.
Send Your Item Back
Step 4
Package your item securely and ship it using the return instructions provided.
Returned items must be received within the timeframe specified for your product type. Please refer to the return policy section above for the applicable return window.
Once your return is received, the item will be inspected to confirm it meets the return requirements. After approval, we will process your refund, replacement, or store credit based on the product type and the approved return request.