Q: Do your phone cases work with wireless chargers?
A: Yes, all of our phone cases are induction charger compatible. We also have a line of MagSafe phone cases.
Q: Do your phone cases have a lip that protects the screen?
A: Yes, the MagSafe Tough Cases and all of our Tough Cases have slight bezels that protect the front screen and camera. The Snap Cases however do not.
Q: My order was shipped but it's running late. According to the tracking it should have been delivered today. Is there something you can do?
A: USPS doesn't always update the tracking information promptly. So it may show as still at their distribution center when it's actually en route to you. We suggest giving your package 5 business days after the estimated delivery date before reaching out to us for refunds or reshipments. After that time if the order has not been received we would consider it lost in the mail and can either refund you or have a replacement item shipped out.
Q: My phone case arrived and it doesn't fit my phone.
A: Usually, this is due to ordering the wrong model number. If you mistakenly ordered the wrong size please use our return portal to ship the item back for either a refund, replacement, or store credit. If you don't know if you ordered the wrong size or if we sent out the wrong size. Please email a video of the phone case showing the model number on the inside and the design on the outside. Also, include a screenshot of your phone’s model number to support@jbicklesbee.com. If we sent out the wrong size you will not need to ship the item back. We can either reship the correct size or refund your payment.
Q: I put the wrong shipping address on my order. Can you update that so it goes to my new address?
A: We can update your shipping address after you've placed an order. However, you have to email us as soon as possible for us to correct the address.
Q: I ordered the wrong size/color. What can be done?
A: We do have an returns and exchange portal on our website. If you ordered the wrong size or color of any item you can go to the returns area and submit a request. You will receive an email from us to pay for a return label. Once paid the label will be emailed to you. Print that and ship the item back to us. We will inspect the item and send the correct item out.
Q: My order was delivered but it's damaged, misprinted, or not what I ordered. Can I get a new one?
A: If your order arrives and it's damaged, misprinted, or not what you ordered. Please take a photo of the item and go to our returns and exchange portal. Follow the instructions and upload the photo. We will review the photo and if it's determined faulty you do not have to send it back to us. We will ship out a replacement at no charge.
Q: My order hasn't shipped out yet. Can you check on it?
A: Our products are made to order, usually taking 5-7 business days to be fulfilled. If your order is still showing as being fulfilled after that time please reach out to us and we will make sure it's on its way to you.
Q: I received my order but I just don’t like the way it looks and feels. Can I get a refund or store credit?
A: If you’re not happy with your purchase please go to our returns and exchange portal complete the questionnaire and ship it back to us. After reviewing the item we can issue a refund or store credit for you.
Q: I ordered the wrong size. Can you update that?
A: Our products are made to order. If it's already gone to press we can not stop it but if you email us before it's entered the fulfillment process it is possible for us to hold the order and correct it. If it's already been fulfilled, we suggest purchasing the correct item and then using our returns and exchange portal to send back the one you misordered.
Q: Do your cases work with the magnetic charger boxes?
A: We do have a MagSafe series of phone cases that has a magnet.
Q: I just ordered a case for my phone. I wanted to get a clear cover for my cameras. Will that be compatible with my new case?
A: We haven't done any tests regarding this nor would be able to answer as the covers come in various sizes. There is a possibility of the camera cover not being compatible with the phone case.
Q: Does your company offer a US military discount?
A: We do not have any discounts specifically for any group but if you sign up for our email blast you will receive a one-time 10% discount code.
